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The annual Brand Keys Customer Loyalty Engagement Winners are those brands best able to engage consumers and create loyal customers. The Brand Keys Customer Loyalty Engagement Index, fielded annually in the spring and fall, currently examine customers' relationships with 362 brands in 55 categories.
The Brand Keys data paints a detailed picture of the category drivers that engage customers, engender loyalty and drive real profits.
These drivers not only define how the consumer will view the category, compare offerings, and, ultimately, buy, but also identify the expectations consumer hold for each driver. The brand whose drivers come closest to meeting (or even exceeding) those of the category Ideal is always the one whose customers will demonstrate the highest levels of engagement and loyalty over the next 12 to 18 months.
For more details about the Brand Keys Customer Loyalty Engagement Index, click here.
In 2007, Brand Keys is introducing the Brand Keys Customer Loyalty Engagement Insights Subscription Package. To learn more about the Customer Loyalty Engagement Insights Subscription, click here or call Robert Passikoff at 212-532-6028 on extension 12.
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2007 Brands Listed by CategoryThis year's category winners are listed in RED. |
Airline
JetBlue Airways
Southwest Airlines
Continental Airlines
United Air Lines
Delta Air Lines
American Airlines
US Airways
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Allergy Medicine (OTC)
Benadryl
Tylenol
Claritin/Sudafed (tie)
Chlortrimeton
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Allergy Medicine (Rx)
Zyrtec
Singulair
Clarinex
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Athletic Footwear
New Balance
Adidas
Skechers
Air Jordan/Nike (tie)
Reebok
Fila Shoes
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Automotive
Toyota
BMW/Mercedes (tie)
Honda
Nissan/Volkswagen (tie)
Chevrolet
Jeep/Saab (tie)
Chrysler
Hyundai
Ford
General Motors
Kia
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Bank
Wachovia
Bank of America
JP Morgan Chase
Wells Fargo/ Washington Mutual (tie)
Bank of New York/PNC Bank (tie)
Citi |
Beer (Light)
Coors Light
Miller Lite
Bud Light
Amstel Light/Michelob Light (tie)
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Beer (Regular)
Coors
Sam Adams
Miller Genuine Draft
Budweiser
Corona/Michelob (tie)
Heineken
Beck's
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Bottled Water
Aquafina
Fiji
Poland Spring
Dannon
Arrowhead
Deer Park/Evian (tie)
Dasani
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Car Insurance Company
Geico
State Farm
Allstate/Nationwide (tie)
Progressive
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Car Rental Company
Avis
Enterprise Rent-A-Car
Hertz
National Car Rental
Budget Rent A Car/Dollar Rent a Car (tie)
Alamo
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Casual Dining
Outback/Red Lobster (tie)
Olive Garden
Applebee's/Hooters (tie)
Ruby Tuesday's/TGI Fridays (tie)
Chili's
IHOP
Arby's
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Clothing Catalogues
L.L. Bean
J. Crew
Eddie Bauer/Sears (tie)
Land's End
Spiegel
Chadwick's of Boston
Coldwater Creek
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Coffee and Doughnuts
Dunkin' Donuts
Starbucks
Krispy Kreme
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Computer
Apple
Dell
Gateway/HP (tie)
Fujitsu
Toshiba
Sony Vaio
IBM-Lenovo/NEC (tie)
Panasonic
Compaq
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Credit Card
Discover Card
Capital One
Visa
American Express
First USA
MasterCard
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Diapers
Playskool
Pampers
Huggies
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DVD Players
Sony
Toshiba
Samsung
Panasonic
Philips
Apex
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Energy Provider
KeySpan
PSE&G
PECO
Northeast Utilities
Conectiv/Exelon (tie)
N-Star
Con Edison
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Evening News Shows
ABC
NBC
FOX
CNN
CBS
MSNBC
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Gasoline
BP
Sunoco/Texaco (tie)
Mobil
Chevron
Exxon
Shell
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HDTV (CRT)
Samsung
Sony
Sharp
Panasonic/Toshiba (tie)
JVC/Pioneer/RCA (tie)
Hitachi
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HDTV (LCD)
Sony
Panasonic
Samsung/Toshiba (tie)
RCA
JVC/Sharp (tie)
Hitachi
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HDTV (Plasma)
Panasonic
Toshiba
Pioneer/Sony (tie)
Dell/Samsung/Vizio (tie)
Hitachi/Philips (tie)
LG
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Hotel (Luxury)
Fairmont Hotels
Ritz-Carlton
Inter-Continental
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Hotel (Upscale)
Hyatt
Marriott
Swissotel
Hilton
Radisson
Crowne Plaza
Westin
Doubletree/Sheraton/Wyndham (tie)
Embassy Suites
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Hotel (Midscale)
Comfort Inn
Best Western/Hampton Inn (tie)
Holiday Inn
Ramada
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Hotel (Economy)
Days Inn
Travelodge
Econo Lodge
Motel 6
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Insurance Company
NY Life
ING
The Hartford
MetLife
Travelers
Prudential
AXA
Aetna
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Laundry Detergent
Tide
Cheer
Purex
All
Wisk
Arm & Hammer
Bold/Gain (tie)
Era
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Long Distance Phone Service
Sprint
Verizon
MCI
SBC
AT&T/Bell South (tie)
Qwest
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Major Sports League
NFL
NBA
MLB NHL |
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Morning News Show
Good Morning America (ABC)
The Today Show (NBC)
Fox & Friends (Fox Cable News) American Morning (CNN)/Early Show (CBS) (tie)
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Mutual Fund
Janus
American Funds/Vanguard (tie)
Fidelity/T. Rowe Price (tie)
Putnam
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Office Copier
Canon
Ricoh
Konica Minolta/Xerox (tie)
Panasonic
HP
Epson
Sharp
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On-Line Books & Music
Amazon.com
BarnesandNoble.com
Buy.com ColumbiaHouse.com
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On-Line Brokerage
Scottrade.com
Schwab.com
Fidelity.com TDAmeritrade.com
ETrade.com
MerillLynch.com
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On-Line Travel
Expedia.com
Orbitz.com
Travelocity.com/Yahoo!Travel.com (tie)
CheapTickets.com
Fodors.com
Hotels.com
Priceline.com
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OTC Pain Reliever
Tylenol
Excedrin
Advil/Bayer (tie)
Motrin
Aleve
St. Joseph's
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Parcel Delivery
UPS
FedEx
DHL
US Postal Service
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Pizza
Domino's
Papa John's
Pizza Hut
Little Caesar's/Round Table Pizza (tie)
Godfather's
Chuck E. Cheese
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Quick-Serve Restaurant
Subway
McDonald's
Quiznos Burger King KFC Wendy's Hardee's Jack in the Box/Taco Bell (Tie) White Castle
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Retail Store (Apparel)
H&M/Victoria's Secret (tie)
J. Crew
PacSun
American Eagle Outfitters
Abercrombie & Fitch/Old Navy (tie)
Gap
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Retail Store (Discount)
Target
Costco
Wal-Mart
Kohl's
Kmart
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Retail Store (Department)
Macy's
Sears
Marshall's
JCPenney
Dillard's
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Retail Store (Electronic)
Circuit City
Best Buy
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Retail Store (Office Supply)
Staples
OfficeMax
Office Depot
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Retail Store (Home Improvement)
Lowe's
True Value
Home Depot
Ace
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Satellite Radio
XM
Sirius
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Search Engine
Google.com/Yahoo.com (tie)
Netscape.com MSN.com AOL.com AltaVista.com/HotBot.com (tie) Lycos.com Excite.com AskJeeves.com NorthernLight.com |
Soft Drink (Regular)
Pepsi
Mountain Dew
Coca-Cola 7-UP/Dr. Pepper (tie)
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Soft Drink (Diet)
Diet Pepsi
Diet Coke
Diet 7-UP
Diet Dr. Pepper
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Toothpaste
Crest
Colgate
Arm & Hammer Listerine Aim/Tom's of Maine (tie) Aquafresh Sensodyne Ultra Brite
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Wireless Handsets
Samsung
Blackberry/Treo (tie)
Motorola
Nokia
Sanyo
Nextel
LG
Panasonic/Sony Ericsson (tie)
Siemens
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Wireless Phone Service
Verizon
T-Mobile
Sprint PCS Cingular Nextel
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