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Brand-to-Media Engagement Assessments

Calculating Brand-to-Media Engagement for Television Show Options

A two-phase research program was implemented to determine:
  1. The degree to which a television show in which a commercial for KeySpan might appear would either enhance or hurt KeySpan's overall brand equity score; and

  2. The commercial's subsequent performance via a traditional copy test on measures of both category-aided advertising awareness as well as direct image ratings of KeySpan on eight product imagery statements.
Phase One: Interviews were conducted with 600 members of KeySpan's primary target audience (residential and commercial decision-makers) w KeySpan's New York service area. Each respondent was asked to rate KeySpan on eight (8) image statements, to assess the KeySpan brand as a stand-alone entity (i.e., not in the context of any particular media vehicle), and to assess the KeySpan brand within the context of each of three TV newsmagazine programs (20/20, 60 Minutes II, and Dateline NBC), and three "entertainment" programs (CSI, Joe Millionaire, and Friends).

The data were analyzed using the Brand Keys algorithm to identify the top four drivers of brand loyalty in the energy provider category, KeySpan's overall brand equity score based upon its performance on the four drivers when independent of any specific TV media context (calculated to be 115), and KeySpan's overall brand equity score (calculated to be 4.81 when independent of any specific TV show) when in the context of each of the six TV shows. As a result of the above measures, the KeySpan brand-to-media engagement assessments were determined.

Phase Two: This phase determined the effects of each of the six TV show options on KeySpan's ad awareness scores and on target audience ratings of the brand. This was done by inserting a current 30-second TV commercial for KeySpan into actual representative episodes of each of the six TV shows, and then conducting a standard clutter-exposure copy test that measured ad awareness and KeySpan brand perceptions after exposure to the program in which the KeySpan ad appeared. The same KeySpan TV commercial "No Heat" was inserted into all six programs 16-17 minutes into the show.

From Phase One, KeySpan's brand equity scores if advertised on each of them were found to be as follows:

  • 20/20
  • 136
  • C.S.I.
  • 135
  • Dateline NBC
  • 130
  • Joe Millionaire
  • 130
  • 60 Minutes II
  • 120
  • Friends
  • 114


    The KeySpan commercial was tested among six separate samples of 100 KeySpan target audience members apiece via central location tests, again in KeySpan's New York service area. The respondents were screened for awareness of the shows and were asked to watch one of the six shows just as they would do if they were at home. A series of questions then elicited data in two areas: 1) Category-aided awareness of the KeySpan commercial, and 2) ratings of the KeySpan brand on eight category attribute statements utilizing a 7-point rating scale, the average of the eight ratings yielding an overall brand rating.

    Brand-to-Media Engagement Effects: Table 1 shows the Phase One Brand-to-Media Engagement scores for the TV shows that were also included in Phase Two, along with the KeySpan ad awareness and attribute rating scores that were produced by the TV program options.

    Table 1


     
    Phase 1
    Phase 2
     
    Brand Keys Brand-to-
    Media Engagement Score
    Category-Aided
    Advertising Awareness
    Average
    Attribute Rating*
     
    TV SHOWS
     
    20/20
    136
    18%
    5.81
    C.S.I.
    135
    19%
    5.79
    Dateline NBC
    130
    16%
    5.56
    Joe Millionaire
    130
    15%
    5.00
    60 Minutes II
    120
    10%
    5.06
    Friends
    114
    9%
    4.95


    As shown by the following chart, there is an almost perfect correlation between the Brand-to-Media Engagement scores that KeySpan had received in Phase One, and the category-aided ad awareness it received in the actual TV shows included in Phase Two.



    There was also an almost perfect correlation between the brand equity scores that KeySpan had received in Phase One of the research and the mean brand attribute ratings it received in response to the TV shows included in Phase Two.



    But whatever the media, the Brand-to-Media Engagement Model proves that media planners can now be armed with a new, highly effective metric that can result in superior media plans for their brands, and attendant increased levels of connectivity and effectiveness for their clients.

    And they can now do it before they spend their money!

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